Theme

We're here when your
care team needs us

Reach our clinical support team by phone or submit a detailed issue below. We prioritize responses for active patient-care workflows.

Phone Support

For urgent clinical workflow issues requiring immediate assistance.

+1 (888) 374-7315
Mon–Fri 7am–7pm PT  Β·  Urgent: 24/7

Email Support

Non-urgent questions, billing inquiries, and feature requests.

support@spiraldot.com
Response within 4 business hours
All systems operational
Avg. response:  18 min
Uptime this month:  99.98%
Queue:  2 open

Submit an Issue

Describe your issue in detail β€” including any patient workflow context if relevant. Our team will respond based on priority.

  • πŸ”΄ Critical β€” Patient Impact1 hour
  • 🟠 High β€” Workflow Disruption4 hours
  • 🟒 Normal β€” Question / Request1 business day

Issue Details

βœ“ Issue submitted! You'll receive a confirmation email with your case number.